FAQ (Frequently Asked Questions)
WHAT IS AUSTRO-TEL?
A specialized company with 20 years of technical experience in the field of mobile phone, tablet, laptop repair and software in Traiskirchen.
WHAT IS THE ADDRESS OF THE MOBILE SHOP?
Handyshop Traiskirchen
Otto-Glöckelstraße 1
A-2514 Traiskirchen
Otto-Glöckelstraße 1
A-2514 Traiskirchen
HOW MUCH DOES IT COST TO REPAIR MY DEVICE?
Please check our price list. If you still cannot find the repair costs of your device, please contact us.
HOW MUCH DOES THIS CELL PHONE COST?
For questions about prices of specific devices, please click here to contact us.
HOW LONG DOES IT TAKE TO REPAIR MY DEVICE?
If you have handed in your device from Monday to Friday and the required components are in stock, your device will be repaired the next day. Otherwise your repair will be ready in 3-5 working days.
WHAT OTHER SERVICES DO YOU OFFER?
Our service includes:
- cell phones
- appurtenance
- recharge receipts
- SIM cards
- calling cards
- SIM card registration
- repair
- counselling
- money transfer
- fax, scan, copy and print
- internet café & phone booths
- photo service (passport photo production)
- parcel service
HOW CAN I GIVE FEEDBACK?
We will read every e-mail thoroughly. Please take a moment to give us constructive criticism. Click here to contact us.
Is there a way to order a repair over the Internet?
At the moment we offer you the possibility to have a look at our price list and to contact us via e-mail.
In the near future we may also offer you the possibility to carry out repairs from home.
In the near future we may also offer you the possibility to carry out repairs from home.
What do I need for a money transfer?
You can send or receive money worldwide via MoneyGram or RIA.
Please note these points for each transaction:
Bank transfer fees for the relevant services can be found here:
Please note these points for each transaction:
- Bring a valid photo ID (identity card, passport or driving licence. Pay attention to the expiration date!) with.
- You must be at least 18 years of age.
- We need the exact first and last name of the recipient.
- You must be clear about the country/city in which the recipient lives (when sending money).
- For transactions via Sigue, RIA we additionally require the place of residence/address and a telephone number of the recipient.
Bank transfer fees for the relevant services can be found here:
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MoneyGram
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RIA Moneytransfer
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When is the shop open?
Monday to Fridays: 8.30 am - 7.30 pm
Saturdays: 8.30 am - 6.00 pm
Sundays: 10.00 am - 6.00 pm
Internet café, money transfer, photo machine & telephone exchange are open daily (incl. Sundays & holidays) from 9.00 am - 7.00 pm!
On Sundays and holidays no mobile phones and accessories will be sold!
Saturdays: 8.30 am - 6.00 pm
Sundays: 10.00 am - 6.00 pm
Internet café, money transfer, photo machine & telephone exchange are open daily (incl. Sundays & holidays) from 9.00 am - 7.00 pm!
On Sundays and holidays no mobile phones and accessories will be sold!
